True CyberSafe is a security solution based on F-Secure TOTAL to protect computers, tablets, and smartphones. More recent versions also include a management portal, F-Secure Avenue, to help you better manage your licenses across your devices and those of your family members. To summarize True CyberSafe and privacy, we ask for your name, email, and phone number; we collect anonymous security data to protect your device; the focus of our data collection is not on you but on your device and our service; and the portal provides limited visibility among those who share the same subscription.
The full F-Secure TOTAL privacy policy F-Secure TOTAL Privacy Policy applies to True CyberSafe.
Personally identifiable user data is retained for the duration of an active service subscription plus for the grace period of six months thereafter. This is to allow customers to re-engage their expired subscription.
Some personal data needs to be stored for longer periods due to various reasons, including:
The final removal of your account may be delayed to avoid disturbing other interactions you have with us. This is the case when you have an F-Secure account and either:
For consumer products, please contact us via our consumer support channels.
For corporate products, please contact us via corporate support channels.
You can contact F-Secure's Data Protection Officer at privacy@f-secure.com.
To exercise your rights as a data subject, please use the appropriate support links above.